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You might be a developer integrating a Synaptics product in a device—a designer with questions about our technologies and capabilities—or a consumer with questions about using our products. We have the answers you want. And, we’re committed to locating and sharing the information you need.

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FAQs and Troubleshooting

If you are looking for a solution to a problem with your Synaptics TouchPad™, you're in the right place. If your issue is not addressed here, we encourage you to contact the manufacturer of your device directly.

  1. The Advanced Features of the TouchPad are unavailable (grayed out).
  2. I upgraded my operating system and now the TouchPad does not work.
  3. How can I disable the TouchPad?
  4. The wheel on my PS/2 wheel mouse does not work.
  5. My USB wheel mouse is not working properly.
  6. I installed another pointing device driver and I no longer have advanced features.
  7. I received an error message stating that an external PS/2 device was detected, even though I had not connected one, and the advanced features are now disabled (grayed out).
  8. Virtual scrolling does not work in certain Microsoft Windows applications.
  9. My cursor is behaving erratically.
  10. After I have rebooted my system, the settings for Double-Click Speed and Pointer Speed revert to their default settings.
  11. An error message displays that refers to the SYNTP.SYS driver file.
  12. Miscellaneous.
  13. My problem is not listed. What now?

The Advanced Features of the TouchPad are unavailable (grayed out).

There are two possible solutions to this problem:

  1. Download the appropriate driver from the manufacturer's support site. Uninstall the driver that is not working and then install the downloaded driver.
  2. There is an external PS/2 pointing device connected to your notebook computer. Disconnect the external PS/2 pointing device and reboot the computer.

I upgraded my operating system and now the TouchPad does not work.

Download the appropriate Synaptics driver from the manufacturer's support site. Uninstall the driver that is not working and then install the downloaded one.

How can I disable the TouchPad?

  1. Select Start > Settings > Control Panel > Mouse icon to open the Mouse Properties dialog box.
  2. Click on the Device Settings tab.
  3. Click the Disable button. Click OK in response to the system message that displays.

The wheel on my PS/2 wheel mouse does not work.

Download the appropriate Synaptics driver from the manufacturer's support site. Uninstall the driver that is not working and then install the downloaded one. Disable the internal TouchPad by following the instructions in "How can I disable the TouchPad?"

My USB wheel mouse is not working properly.

Download the appropriate Synaptics driver from the manufacturer's support site. Uninstall the driver that is not working and then install the downloaded driver.

I installed another pointing device driver and I no longer have advanced features.

The Synaptics driver recognizes the external pointing device as a standard mouse. The advanced features are implemented in the Synaptics driver. If you would like to use the TouchPad's advanced features, you must uninstall the external PS/2 device driver and then install the latest TouchPad driver.

I received an error message stating that an external PS/2 device was detected, even though I had not connected one, and the advanced features are now disabled (grayed out).

Download the appropriate Synaptics driver from the manufacturer's support site. Uninstall the driver that is not working and then install the downloaded one.

Virtual scrolling does not work in certain Microsoft Windows applications.

A TouchPad driver update is required. Download the appropriate Synaptics driver from the manufacturer's support site. Uninstall the driver that is not working and then install the downloaded driver.

My cursor is behaving erratically.

There are two possible solutions to this problem:

  1. If your TouchPad is dirty, use a small amount of ammonia-based window cleaner on a clean cloth and gently wipe the surface of the TouchPad to remove any dirt or grime. Having a clean TouchPad surface usually eliminates erratic pointer movement.
  2. The TouchPad driver may need to be updated. Download the appropriate Synaptics driver from the manufacturer's support site. Uninstall the driver that is not working and then install the downloaded driver.

After I have rebooted my system, the settings for Double-Click Speed and Pointer Speed revert to their default settings.

The device driver for a different pointing device is interfering with these settings. If you have recently installed a driver for a pointing device, you need to uninstall that driver (or drivers) to regain control of the Double-Click Speed and Pointer Speed settings.

An error message displays that refers to the SYNTP.SYS driver file.

If you receive a Microsoft Online Crash Analysis (OCA) message referring to the SYNTP.SYS driver file, installing a more recent version of the Synaptics driver is recommended (version 7.5.12 or higher). Download the appropriate driver from the manufacturer's support site. Uninstall the driver that is not working and then install the downloaded driver.

Miscellaneous

I'd like to use my TouchPad with a different operating system (DOS, UNIX, OS/2, Linux). You can use the TouchPad as a standard pointing device with these systems by using a standard mouse driver. Synaptics does not provide TouchPad drivers for these systems, so you won't be able to take full advantage of all of TouchPad's enhanced features with these systems. However, independent software developers have created Linux drivers that are available at http://cgit.freedesktop.org/xorg/driver/xf86-input-synaptics/.

My problem is not listed. What now?

If your issue was not addressed here, we encourage you to contact the manufacturer of your device directly.